Royal Mail lost my parcel and won’t help — how can I get it back or refunded?

If Royal Mail has lost your parcel and isn’t helping, start by contacting the sender (if you’re the recipient), because only they can open a compensation claim with Royal Mail on tracked or covered services.

Royal Mail’s Claims Centre lets senders claim for lost parcels once delivery deadlines plus extra days have passed and requires proof like tracking, postage receipts, and item value.

If you sent the item yourself, file a compensation claim via Royal Mail’s online form, phone, or a P58 paper form from a Post Office; keep all documentation and act within the specified deadlines.

If Royal Mail rejects or ignores your claim, consider filing a complaint on Xolvie to seek a resolution.