Brand Overview: Rosabella
Rosabella is a direct-to-consumer health and wellness brand specializing in dietary and nutritional supplements. The brand is operated by Ambrosia Brands, LLC, an e-commerce venture that emerged in 2024. Rosabella sells its products primarily online through its official website and social media shopping channels.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: No official phone number is publicly available. The company manages customer support exclusively through email and website contact forms.
Industry and Operations
Rosabella operates within the nutritional supplements and e-commerce sector, utilizing a direct-to-consumer retail model that offers both single purchases and recurring monthly subscription plans. Its product catalog focuses on plant-based wellness and daily health supplements, including:
- Superfood and Herbal Capsules: Formulations such as organic Beetroot and Moringa capsules intended to support circulation, vitality, and overall wellness.
- Beauty Supplements: Chewable hair growth gummies containing vitamins and nutrients targeted toward skin, nail, and hair support.
- Hydration and Wellness Formulas: Dietary additions such as electrolyte mixes designed for daily hydration and nutrient replenishment.
User Sentiment
Consumer feedback highlights widespread dissatisfaction surrounding post-purchase billing practices, recurring subscription management, and return policies. Many buyers report feeling misled during the checkout process and express frustration over the difficulty of stopping recurring charges once they begin.
- Unintended Auto-Subscriptions: A frequent complaint from customers is discovering that an order resulted in recurring monthly billing and repeated shipments that they did not knowingly authorize.
- Cancellation Complications: Consumers report encountering substantial obstacles when attempting to cancel memberships or halt recurring shipments before additional charges post to their accounts.
- Disputes Over the Money-Back Guarantee: Buyers express frustration regarding strict terms and hurdles when trying to claim the advertised 90-day refund policy, reporting partial refunds or denied return requests.
- Customer Service Accessibility: Due to the absence of a customer service phone line, consumers report long delays, repetitive automated email replies, and difficulty reaching representative staff to resolve urgent billing matters.
- Product Recalls and Quality Concerns: Several users cite dissatisfaction with product effectiveness, as well as concern following regulatory recalls involving specific batches of moringa capsules.
Share Your Experience
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