Roobet locked my account after big win, how can I recover my funds?

If Roobet locked your account after a big win and you want to recover your funds;

Understand possible reasons;

• KYC/identity verification not completed
• Source of funds verification
• VPN or restricted country access
• Multiple accounts (against terms)
• Bonus abuse or promotion violations
• Payment disputes/chargebacks

Verify your KYC status;

• If you can access settings → Check Verification section
• Make sure:
– ID is approved
– Proof of address is approved
– No pending documents

Contact Roobet Support urgently;

• Explain:
– Your account was locked after a win
– You want clarification and withdrawal of your balance

• Provide:
– Username/email
– Approximate balance amount
– Date of the win
– Screenshot of lock message
– Any requested documents

• Ask them to:
– Clarify the exact reason
– Complete the review quickly
– Allow withdrawal of your legitimate funds

If they request documents;

• Submit clear, unedited documents
• Do not use VPN during review
• Respond quickly to avoid further delays

If Roobet refuses to release your funds or ignores you;

Explore Xolvie to read about the challenges others have faced and share your story.