Hello, while I was browsing Roblox, I suddenly noticed that 1,000 Robux were added to my account. However, I never saved my card information on the platform, nor did I authorize any purchase. This unexpected transaction shocked me, and I immediately contacted the Roblox support team. Unfortunately, their responses were not helpful and did not resolve my issue.
To further investigate, I called my bank. Surprisingly, they claimed that the transaction appeared to have been made by me, even though I never made such a purchase. This situation has caused me significant stress, as it involved my hard-earned money disappearing without my consent.
I kindly request a full investigation of this unauthorized purchase, a refund of the deducted amount, and the removal of the 1,000 Robux from my account if necessary. I also expect Roblox to review their security policies to prevent similar incidents in the future. Please resolve this as soon as possible, as I feel completely helpless and frustrated by this experience.
Hello, earlier today I made a Robux purchase using my credit card. The transaction went through, and the payment is clearly shown in my bank history, but the Robux never appeared in my Roblox account. This has put me in a difficult situation—I’ve paid, but received nothing in return. I immediately ...
Hello, I’m writing to report a serious issue with my recent Robux purchase on Roblox. I attempted to buy 500 Robux through the desktop version of the platform, and although the system showed an error saying “something went wrong,” the money was still deducted from my card. However, no Robux were add...
On June 30, 2025, at 1:27 PM, I attempted to purchase 400 + 100 Robux for a total of ₺210.60. Although the funds were successfully debited from my bank account, the transaction on Roblox was reported as "unsuccessful." As a result, my money is gone, but I have not received any Robux. This situation...
I purchased 1000 Robux from Roblox, but the transaction was never approved or completed. Despite this, ₺408.34 was still withdrawn from my account by Xsolla_Roblox. The payment status even said “immediate refund,” yet I still haven’t received my money back. This is incredibly frustrating. I didn’t ...
I purchased what should have been 500 Robux on Roblox, and at first it looked like the payment was declined. But then I checked my bank account and saw that ₺205.13 was successfully withdrawn. Despite the charge going through, no Robux were credited to my account. I immediately reached out to Roblo...
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