Revolution Beauty marked my order as delivered but I never received it — how do I claim a failed delivery?

When a Revolution Beauty order is marked as “delivered” but you never received it, it’s important to act quickly and provide clear evidence. These steps are usually the most effective:

• Check the full tracking details: Review the courier’s tracking link and confirm the exact delivery date, time, and location. Take screenshots showing the status as delivered.

• Check with your surroundings: Ask neighbors, building staff, or reception if anyone accepted the package. Note that there was no signature or delivery authorization, if applicable.

• Verify the delivery address: Log into your account and confirm that the registered address was correct and complete. Save a screenshot.

• Request a courier investigation: Ask Revolution Beauty to open a formal investigation with the shipping company and request either a replacement or a refund.

• Do not accept automatic closure: If you receive a generic reply, insist in writing that the package was not received and that you require a concrete resolution.

If the issue continues, consider filing a complaint on Xolvie to formally document the case and increase visibility of your situation.