Retake App Charged Me Twice After a Free Trial

I downloaded the Retake app because I believed it offered a one-week free trial. I used it for testing purposes without knowing that I would be charged any fees. However, sometime later, I noticed that two separate charges of $8 each had been made consecutively to my QNB card. I realized that these charges were made under a subscription that I was not aware of and do not believe I knowingly authorized.

As soon as I noticed the charges, I canceled the subscription through the app today and contacted QNB to request a refund. The bank confirmed that it had received my refund request, but these charges have currently been taken from my account, and I am experiencing financial loss as a result. I do not consider it acceptable for the app to give the impression that it offers a free trial and then make recurring charges to my card without my knowledge.

I request a full refund of all $8 charges made by the Retake app and ask that subscription fees and renewal terms of this kind be presented to users in a much clearer and more understandable manner.