Remington Authorized Service Istanbul Fails to Answer Calls or Return Warranty Repairs

Over a month ago, I shipped my Remington PG4000 grooming kit—which is under active warranty—to your authorized service center in Istanbul via courier. I included a detailed letter inside the parcel outlining my full contact details and an exact description of the device failure.

Despite over a month having elapsed, Remington service has provided zero status updates, repair notifications, or tracking details. Repeated attempts to reach your service center via telephone go entirely unanswered across all listed numbers. Under Article 14 of the After-Sales Services Regulation, the statutory maximum repair period for electronic appliances is 20 business days. Exceeding this legal timeframe without returning a fully repaired unit automatically grants the consumer the right to demand an immediate defect-free replacement or a full refund under Law No. 6502.

I demand that Remington Turkey immediately clarify the status of my PG4000 trimmer, process an expedited replacement or repair delivery, and provide a written explanation regarding this total breakdown in customer communication.