Remington Customer Service Ignores Warranty Claim for Power-Failing Straightener

On August 23, 2025, I purchased a Remington hair straightener via Hepsiburada. The appliance was used regularly until August 1, 2026, when a major operational defect occurred: the unit powers on when plugged in, but resets and powers off immediately upon being picked up or moved, making it completely unusable.

I emailed Remington customer service to report this hardware failure under the product's active 2-year warranty, but my inquiry has been completely ignored. Experiencing a total product breakdown in less than a year of normal use—combined with a complete lack of response from customer support—violates basic quality standards and consumer rights.

Under Article 11 of Consumer Protection Law No. 6502 (Ayıplı Mal), consumers are entitled to exercise their statutory right to a full refund when a product exhibits defects within the warranty period.

I demand that Remington Turkey and Hepsiburada immediately accept the return of this defective appliance and issue a full refund of the purchase price to my original payment method.