Realtor.com charged me an application fee for a unit that was already unavailable, what should I do?

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Xolvie
Xolvie Resolution Specialist October 06, 2024 11:36 am

If you were charged an application fee for a place that wasn't listed on Realtor.com, you can do the following:

Understanding the Fee: Realtor.com doesn't usually charge straight application fees. Most of the time, the landlord or property manager will collect these fees as part of the renting process. Realtor.com may have put you in touch with the ad, but they don't pay the fees. The application fee usually covers the whole process, such as credit and background checks.

What to Do:
1. Get in touch with the landlord or property manager: First, get in touch with the person mentioned on the original post. You might be able to get in touch with them through Realtor.com if the ad is still shown.

2. Describe the Situation: It should be clear that you paid an application fee for a unit that wasn't open when you sent in your application.

3. Request a Refund: Since the unit wasn't available, politely ask for a refund. Your fee shouldn't have been charged in that case.

These are key methods that we can offer. If you have more, please share.

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