It's been a week since I purchased the phone, and on the second day, I discovered from the technical service that the device does not have the mini-capsule feature that was advertised. They claimed that Realme misled customers with false advertising. Later on, I came across some consistent mistakes. I was recommended to bring the device to KVK for inspection. I made sure to assert my right to return the faulty product within the specified 15-day period. However, they replied, "We have notified our highest authority and will soon give you the necessary information for the refund." Yesterday, I was notified that my device's repair is finished and ready for pick up. I lodged a formal complaint against Realme with CIMER. Question everything; assert your rights. It's futile to let your finances control you.
Because it was broken, I sent my Realme Gt Master Edition to the Adana KVK technical service to be fixed. It was told to me that the product would be fixed for free and that the needed part was on its way. The part still hasn't arrived 30 days after the device was sent on October 18, 2023. Because o...
I bought a Realme 12 just 66 days ago, and it already has a serious issue: the phone often won’t wake up when I press the power button or try to unlock it. I requested a full refund due to this defect, but instead of addressing the actual problem, they responded by blaming minor screen marks and cla...
I purchased a NOTE50 mobile phone from Vatan Bilgisayar on May 10, 2024. Shortly after I started using it, the other party on calls would sometimes say they couldn't hear my voice. Initially, I thought it was a network issue, but it wasn’t. "Vatan Computer" advised me to take the phone to the KVK se...
I purchased my Realme C61 smartphone on 05/04/2025 from Kozyatağı Teknosa. From the very first day, the phone had a speaker malfunction. Because I moved from Istanbul to Izmir and was busy with job interviews, I could not take it to service immediately. Later, the charging port also failed, and on 0...
I purchased a Realme C53 phone from Media Markt on 24/01/2024, but it has an ongoing issue where the other party cannot hear me during calls. I took it to KVK service for repair, and they informed me that the issue was resolved. However, when I collected the phone, the problem was still there—no imp...
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