I submitted a withdrawal request on Queencasino, but it was canceled without explanation. Shortly after, my account was blocked, and I was completely restricted from accessing the site. My username is Safak190354, registered under the name R****** Ş****.
I was told that after completing a 1x turnover of my deposit, I would be able to withdraw without limits. However, despite meeting the conditions, my request was denied, and I received no communication or clarification. This situation is frustrating and unacceptable.
I demand that Queencasino immediately remove the block on my account, provide a clear explanation for their actions, and process my withdrawal request. Transparency and proper customer service are essential, and I expect this issue to be resolved promptly.