QCY sent me the wrong earbud model, how can I request a correct replacement?

If QCY shipped you the incorrect earbud model, contact customer service immediately at [email protected].

Include your order number, a clear image of the goods you received, and a photograph of the packing label.

Explain that the item does not match your initial order and want a replacement with the proper model. Provide specifics about the model you requested and what was erroneously delivered.

If you purchased from a third-party platform, such as AliExpress or Amazon, use the platform's dispute or return mechanism.

Choose "wrong item received" as the explanation, provide supporting photographs, and want a replacement, not a refund.

To add pressure, explain your intention to leave a review or escalate through the payment provider if the problem is not remedied within a fair time frame.

You can also contact QCY through their official website, (https://www.qcy.com).

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.