Unresolved Deposit Issue at Pulibet

I'm writing to share my recent experience with Pulibet, an online platform I've been using for some time. On August 1, 2023, I decided to deposit 500 TL to enhance my gaming experience. However, what should have been a straightforward process turned into a bewildering and frustrating ordeal. After making the deposit, I eagerly anticipated the funds to appear in my account so I could start enjoying the games. To my surprise, the money didn't show up even after waiting for a reasonable amount of time. Concerned, I reached out to Pulibet's customer support through their live chat feature. I explained the situation and provided all the necessary details about my transaction. To my dismay, the response I received from the customer support representative was far from helpful. They not only failed to offer a solution but also suggested that I hadn't deposited at all. This left me utterly baffled and frustrated. I insisted that I had indeed initiated the deposit and that the amount had been deducted from my account. Despite my persistence, the representative continued to insist that no such transaction had occurred on their end. This back-and-forth exchange with the customer support team lasted for hours, with each interaction leading to more confusion and disappointment. I kindly request that Pulibet's customer support team takes this matter seriously and investigates the discrepancy in my deposit. It's not just about the 500 TL that I deposited; it's about the principle of providing reliable and efficient service to customers.