I saw an unauthorized charge from Presentations AI on my card, what should I do next?

If you saw an unauthorized charge from Presentations AI on your card and want to protect your money;

Verify the charge first;

• Check the exact merchant name on your statement
• Confirm:
– Amount
– Date
– Currency
• Make sure it’s not a renewal you forgot
• Screenshot the transaction

Check your account;

• Log in to Presentations AI
• Go to Billing / Subscription
• Confirm:
– Active plan
– Auto-renew status
– Next billing date
• Screenshot subscription details

Check third-party subscriptions;

• If you used App Store / Google Play:
– Open Subscriptions
– Look for active plans
• Cancel if active

Secure your card immediately;

• Contact your bank
• Report unauthorized transaction
• Ask to block the card
• Request a new card

Contact Presentations AI Support;

• State the charge is unauthorized
• Provide:
– Account email (if any)
– Charge date & amount
– Screenshot of transaction

• Ask them to:
– Investigate the charge
– Refund immediately
– Confirm cancellation in writing

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.