I sold an item on Poshmark about a month ago got the money, but the buyer is now disputing that the package never arrived, what will be the outcome of the dispute?

If the buyer claims that the package never arrived on Poshmark, the platform will initiate a resolution process. The process goes as follows:

• The buyer typically opens a Poshmark case and notifies both parties.

• Poshmark may then request information from both the seller and the buyer. This usually includes the seller's shipping receipt or tracking number, as well as a history of purchase communications.

• Poshmark then looks into the situation, including contacting the shipping carrier if tracking is available.
Possible outcomes are dependent on evidence.

• Poshmark will most likely support the seller and keep the funds if tracking shows delivery.

• Lost in transit resolution is determined by the shipping method. Poshmark usually reimburses both the buyer and seller when filing a carrier claim for prepaid labels. If third-party shipping was used, the seller may have to work with the buyer or carrier to resolve the issue.

Poshmark may close cases without a verdict due to insufficient evidence.

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