Pocket Broker Account Blocked Due to Verification Error

I am using a Pocket Broker account and my account has been blocked due to a profile verification error. When I try to pass the verification, the system shows that the profile verification is wrong and I cannot continue using my account. Because of this verification problem, I am currently unable to access or use my account balance of 17 USD. I was not given a clear explanation about what exactly is wrong with my profile verification or how I can correct it. I request that my Pocket Broker account be unblocked and that my verification be reviewed again, with clear information about what is needed from my side so that I can access and use my 17 USD balance without further problems.