I sold a gaming account through PlayerUp and was expecting a payout, but the money still hasn’t arrived. How can I get paid?

How to get your money back if PlayerUp is delaying the payout for an account sale. Here are practical and up-to-date steps that have helped other users:

Check the deal status.
Make sure the transaction was completed through PlayerUp’s Middleman system — only deals handled this way are officially guaranteed by the platform.

Create a support ticket.
Go to the Help / Support section on PlayerUp and open a ticket. Include the transaction date, deal ID, usernames of both parties, the exact amount, and clearly state: “payment not received.”

Prepare evidence.
Collect screenshots of your conversations, confirmation that the account was handed over, and any payment notifications. This can significantly speed up the review.

Follow up on your ticket.
If support doesn’t respond after several days, update the ticket. Mention the date of your first request and clearly state that you’re still waiting for a response.

Contact the payment provider.
If there’s no reaction, reach out to the payment method you used (PayPal, bank card, etc.) and request a refund or chargeback.

If there’s still no response, file a complaint on Xolvie.
This helps bring public attention to the issue, warns other sellers, and increases your chances of recovering the funds.