I Face PlayerUp Holding My $174 Payment After Completed Account Sale

I sold my Nintendo Switch account through PlayerUp, and all parts of the transaction were completed smoothly. However, the intermediary platform, PlayerUp, has still not released my payment to me. On July 5, 2025, I last received a message on my support ticket requesting an alternative payment method. I requested payment in Bitcoin for $174. Since that date, the payment status has remained pending, with no progress.

I have been contacting the support team via Telegram. Previously, I received repeated delaying and dismissive responses, but for the past week, I have received no response at all. Even though the transaction is at its final stage, the failure to process my payment has caused serious inconvenience. My account details are as follows: my username is p*. I have used this platform once before and received my payment without any issues. This time, however, I have been waiting for a long period and want this situation resolved.

I request that my payment be processed immediately and that I be informed in writing about the status of my transaction.