On April 30, 2025, I purchased a pet in PK XD for ₺85.99, but the pet never showed up in my account. The payment was successfully withdrawn from my bank, so the transaction went through—but I received nothing in return. There was no confirmation, no pet, no explanation—just my money gone.
What makes this worse is that there’s no proper customer service in the game. There’s no way to open a support ticket, send a message, or get real-time help. I'm completely stuck with no one to talk to, and this kind of system is unacceptable.
PKXD, I demand that you either send me the pet I paid for or issue a full refund immediately. This isn’t just a glitch—it’s my money, and you’ve taken it without delivering the product. Fix this urgently and make your support system accessible for users. I expect a fast response.
Today, I tried purchasing the Fox Kitty in PKXD using my credit card. I went to the in-game store, selected the Fox Kitty, and completed the purchase. However, the pet was not delivered to my account, even though ₺36 was deducted from my card. This is extremely frustrating, and I am disappointed wit...
I recently bought pets in PK XD, and the charge was successfully reflected on my bill. However, the pets I purchased never appeared in the game. Additionally, I can’t log into my account because the game refuses to accept my email address, even though I’m entering it correctly. I’ve tried multiple t...
I purchased both the 20-pack and 10-pack pet sets in PK XD after the latest update. The money was immediately withdrawn from my account, but I never received any of the pets. At first, I got a message saying, “You already own this set,” which made no sense since I clearly didn’t. After that, even th...
I purchased a ₺3.99 package in PKXD, but despite the payment being processed, I never received the package. This is unacceptable, as I paid for the product and expected it to be delivered instantly. I am extremely frustrated with this issue and request immediate action to either provide the package ...
I purchased the Kitty Trio set in the PKXD game for ₺97.99, and the amount was deducted from my bank account. However, instead of receiving all three pets as promised, I only got one pet. This is extremely frustrating, especially since my child has been eagerly waiting for the complete set. After re...
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