I can’t track my PartsGeek payment through PingPong—what should I do?

First log in to your PingPong account and check the transaction under History, where PingPong says payment status and fund-flow details are shown.

Also check your PartsGeek order status using your order number and email address. PartsGeek says tracking information is normally emailed within 2–3 business days, although some orders can take longer.

If the PingPong transaction still doesn’t appear or remains unresolved, keep your payment confirmation, transaction ID, and PartsGeek order number and contact both services for clarification.

PingPong identifies PROCESSING as an intermediate status, while SUCCESS and FAILED are final transaction outcomes.

Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.