Philips Vacuum Part Failed Despite Normal Household Use
I purchased a Philips 8000 Series cordless stick vacuum cleaner through Hepsiburada. About six months after the purchase, I noticed that a crack had formed at the joint of the telescopic tube. Even though I have used the vacuum carefully and only under normal household conditions, the fact that this part cracked in such a short time was very disappointing.
While the product is still under warranty, I have not yet submitted any request to either Philips or Hepsiburada. I am requesting that this issue be evaluated under warranty, and that either the product be refunded or the telescopic tube be replaced free of charge.
I kindly ask that I be contacted as soon as possible regarding this issue and that my problem be resolved without further delay.
Hello Mr. Yavuz, Thank you very much for sharing your experience with us. We would like to note that we have addressed the issue you mentioned in detail. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Yavuz, Following our detailed investigation of the issue you shared, we are pleased to inform you that the problem has been resolved. If you need assistance with any other matter, please do not hesitate to contact us. Thank you for your feedback and patience, and we wish you a good day. Best regards, Philips Home Appliances
Thank you
