About a month ago, my Phemex Global account was closed. I initiated the necessary procedures to transfer the assets in my account to my Phemex TR account. However, despite a month passing, my assets have not yet been transferred to my TR account. Issues: I have not received any communication or emails from Phemex regarding this matter. When I contacted live support, I received automated responses, and after a while, the connection was closed with the message, "We do not have the authority to provide information on this matter." Despite my urgent request for the transfer of my assets to my TR account, no action has been taken. Requests: I demand that Phemex Global officials contact me as soon as possible and take the necessary steps to transfer the assets from my closed account to my TR account. I request an explanation for the delay in asset transfer and compensation for any losses incurred due to this delay. I demand that Phemex resolve this issue promptly and keep me informed. I reserve the right to escalate this complaint to the Consumer Rights Court and other relevant authorities.
My withdrawals have been immediately halted, and Phemex has taken full control of my whole balance. In response to my inquiry, the customer support department asked me to provide them with a number of documents. I swiftly emailed all of the required documentation to the appropriate parties. Although...
My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling ...
I created an account with Phemex and had a small amount of cryptocurrency stored there, but for the last two months, I have been entirely locked out of the platform. I'm unable to log in, and I can't find a way to contact customer support. There has been a complete lack of communication and updates....
My Phemex account got suspended out of the blue, and now I can't access my bonuses. I had actually generated a higher income than the amount provided through trading. I was not involved in any questionable behavior and was simply using the platform as usual. After verifying, it remains locked. Regre...
I transferred coins from B* exchange to my MEXC account**, but despite the transfer being successfully completed on B*'s end, the funds have not appeared in my MEXC account. I have submitted all necessary records and support tickets, yet I am still being kept waiting with no resolution. Every time ...