It's very important to act right away to get your money back if Phemex closed your account and won't let you move assets.
First, send an email to [email protected] with information about your account and a full report of the problem to Phemex's customer service. You can also use their live chat function, which is available 24/7, to get help right away.
Include important details in your messages, like your Phemex username, transaction IDs, and any paperwork that will help the process along.
Please keep in mind that reaction times may vary, but Phemex does its best to answer questions quickly.
If these efforts don't lead to a satisfactory answer, you might want to look for help from outside sources.
You can use Xolvie to make a complaint about the problem and let other people know about it.
Related Complaints
Phemex Global Ignores Asset Transfer for Closed Account

About a month ago, my Phemex Global account was closed. I initiated the necessary procedures to transfer the assets in my account to my Phemex TR account. However, despite a month passing, my assets have not yet been transferred to my TR account. Issues: I have not received any communication or emai...