Phemex froze my funds without any warning or reason, how can I resolve it?

If Phemex locked your funds without telling you or giving you a reason, you need to take care of the problem right away.

Contact Phemex's customer service at [email protected] and give them information about your account and a clear explanation of what's going on.

You can also use their live chat function, which is available 24/7, to get help right away.

Account freezes can happen for many reasons, such as abusing the system, giving false KYC information, or doing strange things with your account.

Look over Phemex's rules to see if there were any violations that could have caused the freeze.

If your account was flagged for strange behavior, Phemex may need to see more proof of who you are. Following these steps right away can speed up the process of unfreezing.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.