I purchased a Comfort Flex ticket for my international trip in March, specifically because my departure dates were uncertain. The main reason for choosing this ticket was the promise of full cancellation and refund without deductions. However, when I tried to cancel my ticket, I noticed that only a fraction of the amount I paid would be refunded.
This is completely unacceptable and misleading. If a ticket is advertised as fully refundable, why am I receiving a partial refund? I paid extra for the Comfort Flex option, trusting the cancellation policy, but now I am experiencing hidden deductions.
I request immediate clarification and a full refund of my ticket amount as per the terms and conditions that were originally presented. Pegasus Airlines must honor its advertised policies and ensure transparency in its refund process. Please address this issue as soon as possible.
I made my reservations for flights for myself and my family with Pegasus Airlines. When I tried to cancel the flights, despite having selected the Comfort Flex option, which is intended to guarantee the maximum level of free cancellation, they deducted a staggering 40 euros per ticket as a service c...
I was planning to buy flight tickets from Pegasus Airlines for my family to Budapest in July. Since there was a long time until the flight, I wanted to check if there was a package that would allow me to cancel and receive a full refund. I reached out to live support, and when I asked the same quest...
I purchased a ticket from London to Istanbul with the Flex option, paying a total of £90. When I canceled the ticket two weeks before the flight, I expected a £10 Flex fee deduction with £80 refunded. However, I only received £59 back, with an additional unexplained £20 fee taken along with the Flex...
I purchased a ticket from Pegasus with an extra fee for the cancellation guarantee, thinking I could cancel at any time within the last 6 hours before the flight. However, when I tried to cancel my ticket two days before the flight, I was only refunded 85% of the total cost. This is misleading, as t...
I purchased a Pegasus flight ticket for December 14-17, 2024, along with the Pegasus Flex option, allowing for cancellations. However, when I needed to cancel my flight due to my father’s hospitalization, I contacted customer service and was shocked to learn they intended to deduct an amount much hi...
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