I purchased a Pegasus flight ticket for August 5th, Monday, from 20:30 to 22:35 for the Mardin-Sabiha Gokcen route. To accommodate potential changes in my plans, I also bought a package called Pegasus Flex, which promised unlimited changes and cancellations by paying the fare difference at any time. However, after purchasing the ticket, customer service informed me that there are no free cancellation and refund rights with Pegasus. I feel misled due to incomplete information and request that my grievance be addressed.
I purchased a ticket from London to Istanbul with the Flex option, paying a total of £90. When I canceled the ticket two weeks before the flight, I expected a £10 Flex fee deduction with £80 refunded. However, I only received £59 back, with an additional unexplained £20 fee taken along with the Flex...
I purchased the Ankara-Madrid ticket from Pegasus in the form of a Comfort Flex package, and they mentioned that changes and refunds were free. However, when I wanted to make changes, they deducted money from me a few times but didn't change my ticket. I contacted Pegasus customer representatives mu...
I purchased a ticket from Pegasus with an extra fee for the cancellation guarantee, thinking I could cancel at any time within the last 6 hours before the flight. However, when I tried to cancel my ticket two days before the flight, I was only refunded 85% of the total cost. This is misleading, as t...
I was planning to buy flight tickets from Pegasus Airlines for my family to Budapest in July. Since there was a long time until the flight, I wanted to check if there was a package that would allow me to cancel and receive a full refund. I reached out to live support, and when I asked the same quest...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
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