I made my reservations for flights for myself and my family with Pegasus Airlines. When I tried to cancel the flights, despite having selected the Comfort Flex option, which is intended to guarantee the maximum level of free cancellation, they deducted a staggering 40 euros per ticket as a service cost from my credit card, in total 160 euros! The fact that I was not given any information about these fees when I made my purchases is extremely frustrating and feels very unfair. I would like the full cost of my ticket to be refunded.
I purchased a ticket from London to Istanbul with the Flex option, paying a total of £90. When I canceled the ticket two weeks before the flight, I expected a £10 Flex fee deduction with £80 refunded. However, I only received £59 back, with an additional unexplained £20 fee taken along with the Flex...
I purchased a Comfort Flex ticket for my international trip in March, specifically because my departure dates were uncertain. The main reason for choosing this ticket was the promise of full cancellation and refund without deductions. However, when I tried to cancel my ticket, I noticed that only a ...
I was planning to buy flight tickets from Pegasus Airlines for my family to Budapest in July. Since there was a long time until the flight, I wanted to check if there was a package that would allow me to cancel and receive a full refund. I reached out to live support, and when I asked the same quest...
I tried to change my Pegasus Airlines ticket, but they demanded a fee equal to the ticket price, making the change completely pointless. Since this was unreasonable, I requested a ticket cancellation instead. However, I was shocked when they informed me that almost the entire ticket amount would be ...
I'm writing to express my deep displeasure and frustration with Pegasus Airlines' ticket cancellation policy, which I believe to be severely unfair and unjust. It's disappointing to have such a lack of consideration and understanding from an airline I trusted with my travel needs. I had to cancel a ...
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