On July 26, 2014, at 2:54 PM, Pegasus Airlines charged my account 1650 TL for a flight from Istanbul, but the ticketing process failed due to a systemic error. They apologized, promised a refund for the unsuccessful transaction within 48 hours, and sent me an email confirming this. However, despite the email assurance, nearly two weeks have passed, and I haven't received the refund. My attempts to reach their representatives have been futile. I've even resorted to legal avenues for resolution. They insist that my information is incorrect, rejecting the proof I provide, including transaction details and receipts. They claim the error lies with me. If you suspect that your account hasn't been refunded, you must provide your credit card's first 6 and last 4 digits, the transaction number starting with "pgs" from your account statement, the transaction date, receipt, and the name of the bank associated with your credit card. Only then can your bank investigate the matter. The frustration of this two-week ordeal is beyond words.
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
My Pegasus flight from Dubai to Istanbul was canceled, and my ticket went up in flames. They assured me that they would refund the VAT price of 1484 Turkish liras. However, it has been 35 days and they have still not processed my payment. The service has been abysmal, with no communication. They sen...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and i...
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