I'm deeply disappointed with Pegasus Airlines. While traveling from Izmir to Cyprus, I used my baby stroller for the first time, as I typically use a car seat. Somehow, the airline managed to bend the canopy and tear the fabric. To add to the frustration, they emailed me saying they wouldn’t cover the damage. It's unbelievable – they ruined a brand-new stroller I paid a lot for on its very first use. This level of service is unacceptable, and I’m left with a stroller that’s practically unusable.
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incred...
After my flight with Pegasus Airlines, I noticed that the wheel of my newly purchased suitcase was missing when I retrieved my luggage. I immediately reported the issue to the airport’s relevant department, explaining that I wouldn’t be able to manage both my baby stroller and the broken suitcase. T...
I traveled on a Pegasus Airlines flight from Ankara to Istanbul on 25.03.2024 at 08:30. We had informed and handed over our baby stroller to the staff to collect before the transfer. However, our Nuna brand stroller was thrown onto the ground during landing, breaking its front wheel, and returned to...
My luggage was damaged on a Pegasus flight from Adana to Istanbul on July 13, 2023. The Pegasus office contacted me directly and informed me that a truck had run over my bag. Inside, I had my clothes, personal belongings, and, most importantly, my phone in a shattered box. They gave me a new suitcas...
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