December 17, 2023, Sunday, I purchased a Batman-Izmir plane ticket. Due to a significant unexpected issue leading to the cancellation of my trip, the response to my ticket cancellation request, even though only one day has passed since I bought the ticket, indicated that only ₺1900 would be refunded out of the ₺4700 I paid. In this challenging economy, where life is already a struggle, are you such a small company that you'd eye the pennies of people like me? I want my grievance to be addressed and resolved as soon as possible; otherwise, I will pursue my rights through legal channels, including CIMER, the Ministry of Tourism, the Consumer Arbitration Board, and the prosecutor's office.
I'm writing to express my anger and frustration with the delayed refund of my canceled flight ticket, which was planned for 07.06.2023., attempted to get it back like many times, continued conversation with customer service professionals, the refund process has been drawn out, and I have yet to get ...
On 22/07/2025, I purchased 4 tickets from Pegasus for the Ankara–Istanbul flight. Since it would be my children’s first time flying, we specifically wanted to travel at a bright hour, so I paid about ₺900 extra per person to choose the 19:00 flight. However, our flight was delayed, and we were trans...
As shown in the photos, my flight from Basel to Istanbul Sabiha Gokcen Airport on 20/10/2023, scheduled for 17:45 with PNR number ZE6S9K, did not depart at the planned time. Instead, it took off at 20:15. This delay caused me to miss my important meeting, resulting in a loss of business income. Addi...
On September 18, 2023, my wife and I arrived at Ercan Airport to board our flight from Cyprus Airport to Izmir, holding flight tickets with PNR code LK44NY. After completing the necessary check-in and baggage procedures and passing through police control, we realized that my wife's phone was left be...
Well, it was just my luck to be in Hatay on February 21, 2022, when an earthquake hit. The roads were closed, and my family was really in trouble. And to make things even worse, I missed my flight from Hatay to Istanbul. The ticket, which I bought with money I had worked hard for in these hard times...
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