On August 5, 2024, we flew from Sabiha Gökçen Airport to Tirana Airport in Albania. We checked in our car seat as baggage, but upon arrival in Tirana, the car seat did not arrive, even after waiting for 2 hours. We landed at 2 AM, and there was no representative available for filing a report or assistance.
We filed a lost item report and were later told that the car seat was sent to Tirana three days after our flight. However, we received no prior approval or notification regarding this shipment. It has now been a month, and we still have no updates or information. We are baffled by the system in place at such a large airline. Our situation remains unresolved, and we were told we have no compensation rights due to the lack of a report. We will be reporting this complaint to all relevant authorities.
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
I was the ticket holder for Pegasus flight X91J17 on November 27, 2024, from Sabiha Gökçen Airport to Tirana at 22:00, but during check-in, I was informed I would not be allowed to board due to "providing contradictory statements." Additionally, a staff member at the counter stated, "I will not let ...
On the morning of July 14, 2024, we boarded Pegasus flight PC1221 from Istanbul Sabiha Gökçen to Rome. We checked in two pieces of luggage and handed over our baby stroller to the host with the flight information card securely attached. Upon landing in Rome, the hostess informed us that they wouldn'...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
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