Unauthorized $3.96 Monthly Charge From ThePDFGuru.com on Chase Credit Card
I have been charged by THEPDFGURU.COM, Dover, DE, on my Chase credit card every month with an amount of 3.96 USD, even though I never knowingly signed up for any paid subscription with this service. The first charge that I noticed dates back to December 2014, and these payments have continued monthly up to the present. I did not authorize a recurring subscription with THEPDFGURU.COM and was not clearly informed that I would be billed 3.96 USD every month. I only recently realized that these small amounts have been taken regularly from my Chase credit card for years without my informed consent. I request the immediate cancellation of any subscription or recurring payment connected to my name and my Chase credit card with THEPDFGURU.COM, and I also request a refund of the most recent charges that have been taken without my clear approval. I expect this issue to be investigated and resolved promptly, and I would like written confirmation that the subscription has been fully cancelled and the recent payments have been refunded.
Thanks
Hello Jerrison, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the inconvenience, frustration, and concern caused by the recurring monthly charge of 3.96 USD on your Chase credit card dating back to December 2014 from THEPDFGURU.COM, Dover, DE, which went unnoticed for years. We fully understand your dissatisfaction regarding these unexpected transactions and acknowledge your clear request for the immediate cancellation of any ongoing subscription, a refund for the recent charges taken without your explicit consent, and written confirmation that your account has been canceled and refunded. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, thoroughly review your transaction history, ensure the complete cancellation of any recurring payment, and evaluate your refund request to resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, kindly include: - The full email address associated with your PDF Guru account or transactions. - The first 6 and last 4 digits of the Chase credit card being billed. - A screenshot or copy of your credit card statement showing the 3.96 USD charges from THEPDFGURU.COM. Once we receive these details, we will locate your profile in our system, ensure all future billing is completely stopped, thoroughly review your refund request for recent charges, and provide you with written confirmation. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
