Support PDF Guru Turned a $1 Payment Into a $50 Unauthorized Charge
On December 22, I made a payment of approximately $1 USD for a service membership on a website called Support PDF Guru.com. However, on December 29, 2025, I noticed an additional charge of approximately $50 USD on my credit card statement that was made without my knowledge or consent. I did not approve this high-amount charge, I received no notification, and I was completely unaware of the transaction.
This unauthorized charge was made on my credit card ending in 7798. After discovering the charge, I contacted my bank to request a refund and the cancellation of my card. However, I have not had any direct communication with Support PDF Guru.com regarding this transaction.
I request that the unauthorized $50 USD charge be refunded to my card as soon as possible, and that my membership and any related subscriptions on Support PDF Guru.com be fully canceled without any additional charges.
Hello Selman, Thank you for sharing the details of your situation with us. We sincerely apologize for the payment of 2,099 TRY that was withdrawn from your credit card (ending in 7798) on 29.12.2025, following the initial 29 TRY transaction on December 22, which forced you to cancel your card and contact your bank. We fully understand the inconvenience caused by this unexpected charge, as well as your legitimate request for a complete cancellation of your subscriptions and an immediate refund of the amount. We would like to note that payments are taken only with user approval at the time of registration, and the subscription terms are presented transparently on the sales screen. We want to help you by examining this situation in detail and resolving your issue. In your message, include the email address you use on PDF Guru, the first six and last four digits of your card, and the receipt or screenshot of the 2,099 TRY charge, so we can locate your account and assist you promptly. We await your message so we can review the process in detail. Best regards, pdfguru Team