PDF Guru Turned a $1 One-Time Payment Into a $43 Monthly Charge
In February, I made a one-time payment of approximately $1 USD on the website PDF Guru to convert a document, believing it was a single-use purchase. However, I later realized that approximately $43 USD was being charged to my card every month on the grounds that I had not canceled a membership. I believe this system takes advantage of users’ busyness and inattention and causes consumer harm.
The payments were charged to my QNB Miles&Smiles credit card. As soon as I noticed the issue, I contacted my bank to request a transaction reversal and the cancellation of my card. I also contacted PDF Guru, but I was told that no refund would be issued.
I absolutely do not accept that after what appeared to be a $1 USD one-time transaction, PDF Guru began charging $43 USD per month without my knowledge or consent. I demand that all unfairly charged amounts be fully refunded to me and that these subscription systems causing consumer harm be immediately regulated.
Hello Berk, Thank you for sharing the details of your situation with us. We sincerely apologize for the monthly payments of 1,789 TRY deducted from your QNB Miles&Smiles credit card after the initial 59 TRY transaction in February, for having to cancel your card, and for your refund request being denied despite having previously spoken with us. We fully understand the hardship, concern, and your justified request for a refund of all amounts you claim were wrongly charged, caused by these unexpected deductions. We would like to point out that the payments were taken only with user consent at the time of registration and that the subscription terms were presented transparently on the sales screen. We would like to re‑evaluate this matter and your file with our authorized team and assist you. Please contact our support team directly. In your message, if you provide the email address you use on PDF Guru, the first six and last four digits of your QNB Miles&Smiles card, and the receipts or transaction screenshots for all the charges, we can review your file again and help you promptly. We await your message so we can examine the process in detail. Best regards, PDF Guru Team
