PayerMax Made Unauthorized Charges Through My Papara Account

Between August 20, 2025, and October 16, 2025, while I was serving in the military, multiple transactions in different amounts, including approximately $4 and $10, were made through PayerMax using my Papara Black Card and mobile app without my knowledge or authorization. I never shared my card information or passwords with anyone, my device was always with me, and I did not have mobile banking enabled. The transactions occurred on different days and at different times, approximately every two days, over the past three months. The last transaction number is 4403858661.

I noticed these charges after returning from military service. There were no security alerts or other unusual activity notifications on my account. When I contacted Papara customer service, I was told that nothing could be done because the transactions were made through mobile banking and that I needed to contact the other party. However, I have been unable to find anyone to contact on the other side. Papara representatives did not close my card or account. I only transferred my remaining balance to another bank account and was advised not to use the account.

I would like to state that none of these transactions were made by me and that I have suffered financial harm as a result. I request that all of these transactions be canceled and that the amounts charged be fully refunded to me. I kindly ask that my case be investigated urgently and that the resulting loss be resolved as soon as possible.