Payeer Account Inaccessible After Transfer

I am writing regarding a serious problem with my Payeer account and an amount of 3,130 USD that was sent there by mistake. The money was sent to my Payeer account ID P1048968*** in the third month of this year, around the 1st, by a friend who did not know that Payeer’s banking operations had effectively stopped. The funds should not remain in this account and I urgently need to recover them. My friend sent 3,130 USD to my Payeer account, and this amount is now stuck there. I cannot access my Payeer wallet at all; the wallet does not open, although I still have all my Payeer account details. If the wallet could be accessed, this amount of around 3,130 USD would be visible inside. Because of this access problem I cannot manage the funds, withdraw them, or move them anywhere. I have tried every possible way to contact your support since the third month, but there has been absolutely no response. As far as I can see, all support and communication channels are either closed or not functioning, and I have not received any help or guidance from Payeer about my funds or my blocked access. I request that you urgently review my account, confirm the approximately 3,130 USD that was sent there by mistake, and transfer this amount to my new wallet address: TFz1UysqGnWadMSFwfcAN2ipSrdYpVT***. If this is not possible, I ask you to offer a clear and workable alternative solution so that I can recover my funds. Should anything happen or if you need more information, please contact me at my email address: yusyf199581***@gmail.com. I expect a prompt response and a concrete resolution to this situation.