I ordered a catalytic converter from Parts Geek in February for my 2004 Nissan Murano V6. When my mechanic was finally able to take my car in and remove the old catalytic converter, he placed the part from Parts Geek side by side with the original and confirmed that Parts Geek had sent the wrong part, so it could not be used. As a result, my car has been tying up their lift, which has caused delays and inconvenience both for me and for the shop. Because the vehicle needed to be fixed and the shop could not wait for another mail-ordered part, I was forced to rush out and buy another catalytic converter locally so the repair could be completed. This situation has cost me both time and money, even though the incorrect part from Parts Geek is unused. When I contacted Parts Geek about this, they told me they do not accept returns over 30 days, even though they were the ones who sent the wrong part and it has never been used. I am in their system by name when I call, so they can verify my purchase and history through their records even though I do not have the order number on hand right now. I am requesting a full refund for the incorrect catalytic converter that Parts Geek sent me. I believe this is a fair resolution given that the part was wrong for my vehicle, could not be installed, and I had to purchase a replacement locally to get my car back on the road.
On January 27, 2024, I had a minor accident with my vehicle, resulting in a cracked radiator. My regular mechanic, due to stock issues, suggested I order from Parts Geek for the replacement. I placed the order based on the product serial number provided. However, during installation, we realized the...
I purchased a suspension kit from Partsgeek for my 2013 Mercedes-Benz E350 4Matic on November 10th. When it arrived, everything appeared to match closely with the original parts, so I had it installed a couple of weeks later. The parts were almost identical to the originals, which is why nothing unu...
I purchased a Power Steering Pump from Parts Geek's official website for my Toyota SUV. After thoroughly verifying the details of my vehicle, including its model, year, and part numbers, I proceeded to place the order. Unfortunately, even with my meticulousness, I received an incorrect part. Due to ...
I bought an Oxygen sensor for my Chevy on December 30, 2023. Upon returning to the shop a month later for installation, the mechanic immediately identified the subpar quality of the product, which was still securely sealed in its original packaging. I reached out to the Parts Geek customer service t...
I ordered a Windshield Wiper Blade for my vehicle from Parts Geek. Despite its higher cost, I opted for the Bosch ICON model to ensure long-term use without issues. However, due to stock issues, I was informed that my shipment would be delayed by about 10 days. Since I was going on vacation, I cance...
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