I am writing regarding an issue I am experiencing on the Instant Games platform, where my bonus balance of 1000 Rs has been locked and cannot be withdrawn. Since the 7th, whenever I try to withdraw this amount, the system shows “locked bonus” and does not allow me to access my money. I have tried to resolve this by contacting Instant Games support, but I have not received any response so far. There is no clear explanation in the app as to why the bonus is locked or what I need to do to unlock it. My registered phone number on the platform is 9100329***. I kindly request that my 1000 Rs locked bonus be checked and immediately unlocked so that I can withdraw it. Please unlock my money or provide a clear and detailed explanation of the reason for this restriction.
I deposited 1000 rupees into my Parimatch account today to use in casino games. However, when I try to play, the system shows the message “balance is temporarily locked by bonus” and the amount is not usable in casino games. I did not select, activate or use any bonus or promo code during this depos...
I am writing regarding an issue with my Parimatch account registered in India, specifically related to my casino balance. On 13 March, after a transaction on my account, I noticed that my casino balance was locked and I have not been able to access or use it since then. There is an amount of 1,000 i...
I am writing to report an issue with a withdrawal on my Parimatch account related to a locked bonus balance. I am based in India, and since April 3, 2026, an amount of ₹1,000 has been locked in the bonus section of my account, and I am unable to withdraw it even though I want to cash it out. I requ...
I am using the Parimatch iOS application in India and on 3 April 2026 the money I deposited into my account was locked with the note “Locked by bonus.” Since then, I have not been able to use or access this deposit properly, and a total of 900 INR is currently locked in my account. I could not get a...
On 03/04/2026, I deposited ₹1000 to my Parimatch account through Icash.one under the deposit section. After making this payment, the amount was locked as a bonus instead of being available as a normal balance in my wallet. I did not intend or consent for this deposit to be converted into a locked bo...
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