Parimatch Instant Games Locked Bonus

I am writing regarding an issue I am experiencing on the Instant Games platform, where my bonus balance of 1000 Rs has been locked and cannot be withdrawn. Since the 7th, whenever I try to withdraw this amount, the system shows “locked bonus” and does not allow me to access my money. I have tried to resolve this by contacting Instant Games support, but I have not received any response so far. There is no clear explanation in the app as to why the bonus is locked or what I need to do to unlock it. My registered phone number on the platform is 9100329***. I kindly request that my 1000 Rs locked bonus be checked and immediately unlocked so that I can withdraw it. Please unlock my money or provide a clear and detailed explanation of the reason for this restriction.