Need To Credit Money to My Account

I made two deposits to my Parimatch account, one on 22 June and another on 24 June, with a total amount of 800. Despite these successful transactions, the money has still not been reflected in my Parimatch account, and I have not been able to use it. I raised a ticket with Parimatch support regarding this issue, but until now there has been no resolution or proper response. The ticket just remains open and the amount is still not credited to my account, which makes me feel that the application is unreliable and causes financial loss to users. I request that the missing 800 be urgently refunded to my bank account without any further delay. I also expect a clear explanation of why the deposit was not reflected and why my support request has been ignored so far.