I Need Parimatch to Review Losses and Provide Goodwill Bonus

My name is Sai, and I have been using Parimatch India for over three years. During this time, I have remained loyal to your platform because I trusted its quality, reliability, and professionalism. Until recently, I genuinely appreciated the overall experience.

However, over the past two years, my gambling activity on Parimatch has resulted in very significant financial losses. This year alone, I have lost approximately ₹8,400,000, and in total around ₹15,000,000 on your platform. I am only 24 years old, and these losses have had a serious impact on my life.

I understand that I may not have a formal right to request compensation. However, considering my long-term loyalty and the scale of my losses, I am respectfully requesting a one-time goodwill bonus as a gesture of support during this difficult time. This is a sincere request, and I am not attempting to misuse the system, but rather asking for help from a platform I have trusted for years.

In addition, I would like to report an issue with my current account manager. My messages are often ignored, and when I do receive responses, they are frequently delayed, rude, or dismissive. After being associated with Parimatch for several years, this behavior is very disappointing and makes me feel that my loyalty and situation are not being taken seriously.

I kindly request that this matter be reviewed, that I be assigned a different manager who communicates in a respectful and professional manner, and that my request for a one-time goodwill bonus be considered. I hope my situation will be evaluated with understanding and empathy.

Player ID: 332763307
Country: India