Deposit via FamPay Deducted but Not Credited to Account
On 13 June I made a deposit of 2,000 to my Parimatch account using FamPay, but the money has still not been credited to my Parimatch balance. The amount has been deducted from my FamPay, yet it is not showing in my Parimatch account. I contacted Parimatch customer support about this issue and they asked me to provide a screenshot, UTR and all the required transaction information. I submitted everything they requested, but even after two days I have not received any response or solution and my balance is still not updated. I request that my 2,000 deposit be immediately credited to my Parimatch account without any further delay, or that you urgently investigate and resolve this issue so I can use the funds I have already paid.
I made a payment of ₹1000 to Parimatch today through GPay. The payment has been successfully completed on GPay and the ount has been debited from my bank account, but the deposit is still not showing in my Parimatch account balance. In my GPay app this payment appears as a successful transaction with a valid UPI/transaction ID, however my Parimatch wallet is not reflecting this ₹1000 at all. The money is gone from my bank account but is not visible in my Parimatch account. I request that this payment be investigated urgently and that my Parimatch account be credited with the ₹1000 I paid, or the ount be refunded back to my original payment method if the deposit cannot be processed. I ready to share the GPay transaction ID and any other details needed for verification.