My boyfriend made a mistake and bought me a necklace from here as a gift, and you made him regret it deeply. I've been wearing it since April, and it has turned pitch black. Today, we went to the Izmir Optimum branch, and they said there's no service for tarnishing. You sold us a cleaning kit for 580₺. If that's the case, why didn't you inform us that your product could tarnish 'even within 10 days' from the start? You only mention it after the purchase. Fine, we got the kit because we had no other choice. I've been trying to clean and polish it for a full hour, but here's the result: no whitening on the chain at all. The clasp looks like it's peeling. So, your brand and the product you sell are just slightly better than costume jewelry. I have eczema on my hands, and rubbing that cloth for an hour made no difference. You are truly a waste. This was a gift given to me, but I ended up being the cleaner of my own gift. Ahahaha. If it had worked, I wouldn't mind. After struggling and getting nowhere, I decided to check the expiration date, and what do I see? We bought that useless kit today, on 22.06.2024, but the expiration date says 12/2023. Are you kidding me? What is selling expired products? We demand a refund as soon as possible.
I purchased the Pandora Moments Sparkling Blue product from Istanbul Aqua Florya Pandora store on May 26, 2024. The product turned black within 15 days. When I took the product to IstinyePark Pandora on June 12 and asked for it to be examined, when I insisted that it was normal for it to darken, it ...
The Symbolica bracelet I purchased from Swarovski became worn out very quickly, the color faded, and recently some of the stones fell out. For this reason, on Sunday, November 2, 2025, I took the product—with the receipt—to the Mall of Istanbul store and requested that it be inspected and, if necess...
On 05.07.2024, I bought a stylish pair of Ray-Ban sunglasses for 4720.00 TL from Emo Optik at Kayseri Park AVM. Surprisingly, a little over two weeks later, on 21.07.2024, I made the unfortunate discovery that the glasses had melted due to being left in the car, even though they were in their protec...
I purchased a Pandora You & Me ring on June 13, 2023, with high expectations for its quality and durability. However, I'm deeply disappointed to report that the ring started tarnishing just two days after I began wearing it, barely a week after the purchase. This rapid deterioration in quality is co...
I purchased a bracelet from the Pandora store located at Antalya 5M Migros Mall, and unfortunately, it tarnished within a mere two months. They declined to provide warranty coverage, citing the use of chemical substances. They recommended purchasing a cleaning kit for ₺579 to maintain it, mentioning...
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