I keep waiting at home but Paack marks failed delivery, what can I do next?

Paack sometimes might mark deliveries as “failed” due to routing issues, time constraints, or incorrect address details, even if you were home.

These updates don’t always mean the driver actually attempted delivery, which is why it can feel inaccurate.

To fix this, check your delivery link and update your availability window or add clear instructions (like door codes or landmarks), since Paack drivers rely heavily on this info.

Also keep your phone nearby, as missed calls from the courier can trigger a failed attempt.

If it keeps happening, share your case on Xolvie so others are aware and the company is prompted to act.