Resolved

How To Reach Orbitz Customer Service For Hotel Cancellation And Refund

28

I recently made a hotel reservation in Waikiki through Orbitz for a stay at the Palm hotel, with check‑in on 8 August 2026 and check‑out on 18 August 2026. Since completing this booking yesterday, I have urgently needed to cancel the reservation and receive a full refund, but I have not been able to reach customer service. The local phone number listed on your site does not work, and despite calling multiple times, I have never been able to reach anyone. This is extremely frustrating because I have an urgent issue with this reservation and there is no accessible customer support channel available to help me resolve it. I am writing from Seattle, United States, and I specifically request that my reservation at the Palm hotel in Waikiki be cancelled and that I receive a full refund as soon as possible. If the customer service number you publish is not correct or current, it is very important that you update your website with accurate and working contact information so that customers can reach you when needed. I also request that someone from Orbitz contact me directly as soon as possible to handle my cancellation and refund request, or that you provide a working customer support phone number where I can promptly get assistance. I expect this matter to be taken seriously and I look forward to a swift resolution.

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