I wanted to send my Oppo A96 phone, which was under warranty, to the technical service because it was turning off and on by itself. I reside in Ankara, but they informed me that the service center was located in Istanbul, and I needed to initiate a service request. I registered the issue with the Oppo technical service, under the name Byfix. They informed me that the device's motherboard needed to be replaced. They sent it back to me but demanded a fee of 890 TL to be paid at the door. This practice is causing unnecessary trouble for Oppo customers. Why should we pay for a phone that wasn't even fixed? Since when did it become necessary to pay a fee to send a phone to an authorized service center? I am determined to take this matter to all relevant legal authorities.
I bought this Oppo smartphone, found a problem with my device and took it to the authorized technical service center in Bakırköy, Istanbul right away. I was bummed out when they told me they couldn't fix my device because they didn't have the parts they needed. They were like, "Why don't you just as...
My Oppo A73 purchased 2.5 years ago, stopped connecting to the network after the latest updates. Despite following the suggestions from customer service, the issue persisted. Eventually, they advised me to take it to the service center, assuring me that it would be repaired for free due to a softwar...
A couple of months ago, I decided to purchase an Oppo A96. During this time, the phone gradually bent and curved into a more awkward shape. After taking it to the service center, they told me that it was my fault because I had done something wrong. They went as far as sending it back to me via couri...
I purchased the Oppo A60 on June 30 from Vatan Bilgisayar, and just days later the phone began malfunctioning. During calls, I started receiving an error message that reads “Call Failed”, and the device often freezes with a completely white screen when I try to open apps. After a while, the phone re...
I sent my Oppo Enco Buds 2 to the KVK service center in Kızılay, Ankara because the dust filter detached on its own, without any user damage. I expected a warranty solution, but what I got instead was a frustrating runaround and zero accountability from Oppo. After my product was delivered to their...
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