Although my 2022 model Opel Grandland, purchased brand new from an Istanbul dealership and first registered in 2023, has only 35,000 kilometers on it, the engine has started making loud noises, knocking, and scraping sounds. When I took the vehicle to the Mersin Mezitli service center for routine annual maintenance, I was told that there were no issues. However, after the maintenance, the noises continued, so I reported my concerns again and requested that the vehicle be re-examined. After further inspection, I was informed that the camshaft chain and timing belt need to be replaced.
Since this diagnosis, I have been waiting for the required parts for approximately two weeks, and I would also like to note that the problem itself has been ongoing for more than one month. When I contact the service center, I am told that there is no clear timeline for when the parts will arrive, that these parts are referred to as “campaign parts,” and that because they are shipped in bulk, delivery can sometimes take one month or even three to five months. It was also clearly stated that individual cases are not handled separately. Despite this being the third brand-new vehicle I have purchased from the PSA Group, this experience has been extremely disappointing for me.
It is unacceptable for a vehicle with such low mileage to develop a serious engine-related issue, and it is equally unacceptable to be given such uncertain and excessively long timeframes for part availability. I request that this malfunction be resolved promptly under warranty, that the necessary parts be supplied as soon as possible so that my vehicle can be returned to safe and trouble-free use, and that I be provided with a clear and written explanation regarding the inconvenience I have experienced during this process.
When I left my 2020 model Opel Grandland with 57,000 km for its 60,000 km maintenance service, I wanted them to check if my vehicle had the timing belt issues that I had read about on domestic and international forum sites. During the service inspection, they informed me that the timing belt was wor...
I own a 2020 Opel Grandland X, and in March 2024, at just around 60,000 km, the timing belt snapped and had to be replaced. That alone was concerning for such a low mileage vehicle. But the real trouble began in December 2024, when the car suddenly lost power—unable to exceed 30 km/h on an incline—a...
I own an Opel Crossland and purchased it from the original owner on February 29, 2024. At the time of purchase, the car had 3,400 km on it and was still under warranty. I later learned that the car hadn't had its scheduled service, so I took it to the Trabzon Vardallar Service Center for maintenance...
I own a 2022 Opel Corsa 1.2 100 HP Benzin AT8, which is an accessible vehicle with a 5-year warranty. I took my car for its 2-year maintenance to the Gülan Opel Service in Istanbul/Sancaktepe. They informed me that the brake discs and pads would need to be replaced after just 5,000 km. My car is onl...
Comments