Hello, I am the owner of an Opel Astra 2017 CDTI Sport model. On 03/19/2024, I took my car to Opel Mar service center for maintenance at 149,796 km. During the maintenance, they informed me about the need to change the timing chain set and the pump chain. I agreed to whatever was necessary, and both heavy and regular maintenance were performed. I paid a total of 46,493₺ for the services. After using the car for a while in the city, I set out with my family for a holiday visit to my hometown Sivas. While traveling on the Kırıkkale/Keskin road at night, I started hearing noises from the engine compartment of my car. I immediately pulled over and called for a tow truck. On 04/06/2024, I brought my car to Opel service center in Ankara. Due to the holiday rush, the service center couldn't attend to it, and I was contacted by Opel service after the holiday. They informed me that there were some issues with the engine (segments, pistons, etc.) and the repair cost was estimated at 240,000₺. When I mentioned that all the maintenance had been done at an authorized service center, I received a vague response that they couldn't determine the cause. However, this is an authorized Opel service center, not just any workshop in town, and I was not provided with a proper explanation. Throughout this process, I realized that dealerships tend to protect each other and approach the problem with an attitude that suggests the issue is my fault. It never occurred to me that Opel would treat me like this, but I had no other choice but to trust them. I conveyed to them that I cannot afford to pay this repair bill and that the problem is not caused by me. "My car came out of heavy maintenance at 150,715 km, and it broke down just 1000 km later, without any warning lights prior to the breakdown." I want to emphasize that this problem is definitely not caused by me. On 05/02/2024, I was contacted by Opel Turkey customer service and was informed that only a 40,000₺ discount could be provided out of the total cost of 240,000₺. I requested that Opel Mar and Opel Turkey cover the expenses since this damage is not due to user error. This is the current status of my situation. I am seriously concerned about this matter. I have been a customer of the Opel group since 2015, and receiving such a disappointing response has deeply saddened and upset me. I am counting on your support in this matter. Regards,
I purchased a brand-new Opel Astra in May 2020, and despite always having it serviced at authorized centers, the engine failed at 164,000 km. The repair costs amounted to nearly ₺300,000. While other vehicles of different brands and models can cover 10,000 km without the slightest issue, my car face...
I have a 2017 Opel Astra with a diesel engine and automatic gearbox, and the timing chain is making an annoying noise. It appears to be a common problem with Opels, and mechanics and private service centers are advising a timing chain replacement, which would cost me around 12,000 TL. I did some res...
I am writing to request your assistance regarding a serious technical issue with my Opel Astra Hatchback (Model Year 2020, F14SHT engine). The vehicle has a total mileage of 82,000 km and has been serviced exclusively at authorized Opel service centers. The car was taken to the authorized service du...
When I left my 2020 model Opel Grandland with 57,000 km for its 60,000 km maintenance service, I wanted them to check if my vehicle had the timing belt issues that I had read about on domestic and international forum sites. During the service inspection, they informed me that the timing belt was wor...
I own a 2020 Opel Grandland X, and in March 2024, at just around 60,000 km, the timing belt snapped and had to be replaced. That alone was concerning for such a low mileage vehicle. But the real trouble began in December 2024, when the car suddenly lost power—unable to exceed 30 km/h on an incline—a...
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