I Am Requesting Missing Boss Coins for My OSM Account Exxenor

I have been regularly purchasing Boss Coins in Online Soccer Manager (OSM) for a long time, and I had never experienced any issues until now. However, on March 23, 2026, I purchased $12 worth of coins on my iPhone using my credit card through iCloud. Although the money was deducted from my card, the coins I paid for were never credited to my account.

Normally, when a purchase is made, the coins are instantly credited to the account, and I have used this system seamlessly for years. Despite logging out and back into the game multiple times and refreshing the page since the transaction, the coins still have not been applied to my OSM account. My in-game username is Exxenor.

I am facing financial hardship due to the fact that the payment was processed from my card without the coins being delivered. I demand that my payment be verified and that the coins I purchased be fully credited to my OSM account under the username Exxenor, or, if that is not possible, that a full refund be issued.