Many users have reported that Online CV presents its service as free, but when they try to download their résumé, a subscription payment is required.
This practice has caused confusion, as the creation process is free, but access to the final document is not.
To deal with this situation, a person may consider the following:
Review the site’s terms and conditions before registering.
Contact Online CV support to request a solution or a possible refund if an unexpected payment was made.
Use alternatives such as taking a screenshot or printing to PDF from the browser — though the formatting may not be perfect.
Try other platforms that allow free downloads, like Canva, CVMaker, or Novoresume (in its limited free version).
This situation highlights the importance of always reading the fine print on services marketed as “free.”
Many people have shared their issues here and found solutions.
❗ If you're going through the same, don’t hesitate to reach out on Xolvie.