Dear OmeTV team, I was using your app on my iPhone 7, and my account was banned for one month. I noticed a ₺399.99 fee to lift the ban, but I decided not to proceed and attempted to exit the payment screen by pressing the home button. Unfortunately, the fingerprint sensor on the home button registered my fingerprint and processed the payment without my consent, charging the amount from my linked credit account.
I am requesting an immediate refund of ₺399.99 as this payment was unintentional. I don’t mind if the account ban remains, but this unauthorized charge must be resolved promptly. I hope you address this issue quickly. Thank you for your attention to this matter.
I was banned from Ome TV, and when the ban message popped up on my screen, I accidentally pressed the button on my iPhone. Since Touch ID was enabled, it instantly processed a ₺499 payment without my consent. Now, I can’t get my money back! There is no customer service number to contact, and I have...
I am using the OmeTV app on my iPhone, and I was unfairly given a 700-hour ban without any valid reason. To remove this restriction, I made a ₺500 payment via credit card. While the ban was lifted after payment, the app’s most basic functionality—the “Accept” and “Reject” options—completely disappea...
I use the OmeTV app on my iPhone, and I am facing a recurring problem: I get banned repeatedly without committing any rule violations. This issue has happened many times before, and to have my account unbanned, I have already paid a total of ₺1,500 via credit card. Despite these payments, the bans r...
I use the OmeTV app on my iPhone, and after being banned, I recently paid ₺500 via credit card to remove the restriction. The payment was processed successfully, and my ban was lifted. However, a new technical issue occurred: the “Accept” and “Reject” buttons have completely disappeared from the app...
While using the OmeTV app on my iPhone, I was chatting when some users asked me to share my Instagram handle in the chat. I complied, and immediately afterward my account was banned without any warning. The ban screen displayed the message: “You are banned, pay to remove the restriction.” This mean...
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